Refund Policy

At Sanomes Metal Wall Art, we strive to provide the highest quality products and excellent customer service. However, in the event that you receive a defective, damaged, or incorrect item, please contact us immediately so we can resolve the issue.

Customized products, such as personalized items or made to order metal wall art, are non-refundable and cannot be exchanged due to the fact that they are made specifically for your request. However, if there are misspellings or manufacturing defects on the item, it may be replaced. Please provide proof of the issue, such as photos of the item and packing slip, to It is important to carefully review your spelling and color selections when placing an order, and to verify the information in your confirmation email to ensure accuracy.

In the event that your package is damaged during transit, please email customer service at with your order number, photos of the damage, and a photo of the packing slip. If your item is approved for a refund, it will be applied to your original method of payment within three to five business days.

Sale or promotional items are not eligible for price adjustments, and promotional codes can only be used once unless they are system-automated discounts. If a system discount or sale is currently in effect and a manual discount is applied, the greater of the two will be applied to the final cost.

Replacements are only available for items that are misspelled by us or are damaged during transit. Proof of the issue must be provided to, along with your order number and a photo of the packing slip. If the item was damaged, please also include photos of the damage and packaging.

If your package is not delivered or is delayed, please contact the shipping carrier and provide them with your shipping number and relevant information.

Once your package has been shipped, it becomes the responsibility of the shipping carrier. If your package is showing as "in transit" beyond the expected delivery time, please contact the carrier and provide them with your shipping number and relevant information. We will also reach out to the carrier on your behalf in an effort to resolve any delays.

Most carriers consider the package to be no longer under their responsibility once it is marked as delivered. If your package is marked as delivered but you do not physically have it, there is a possibility that it has been lost or stolen. In this case, you must file a police report with your local police and provide us with the details in order to process an insurance claim. Due to the increasing incidents of package theft from front porches, a police report is required before we can process a refund or replacement.

We hope this information helps to clarify our policies regarding damages, returns, and replacements. If you have any additional questions, please don't hesitate to reach out to us at Thank you for choosing Sanomes Metal Wall Art.